For boutiques, grocers, pharmacies & specialty shops

Reward Every Purchase, Build Lasting Loyalty

Loyalti helps Malaysian retail stores compete with online shopping by building a loyal customer base that keeps coming back — with points, tiers, and personalised WhatsApp offers.

Start Your Retail Loyalty Program See How It Works

No credit card required · Free plan available · Setup in under 10 minutes

Bronze

RM 0+ spend

1 pt per RM spent
Birthday reward

Silver

RM 500+ spend

1.5× points multiplier
Early sale access

Gold

RM 1,500+ spend

2× points multiplier
VIP-only promos

Results from retail stores using Loyalti

+30%

Average basket size increase

2,000+

Loyalty members (sample store)

3×

Higher repeat purchase rate

RM 0

Cost to reach loyalty members

Challenges Retail Stores Face

The retail struggle is real

Malaysian retail store owners are fighting on multiple fronts. Here's what we hear every day — and how we solve it.

Online shopping stealing your customers

Lazada, Shopee, and TikTok Shop offer endless deals at midnight. Without a compelling reason to walk into your store, your customers go where the cheapest price is.

Seasonal customers, no repeat business

You get rushes during Hari Raya, Chinese New Year, and school holidays — then silence. Most of those customers never come back, and you have no way to reach them.

Zero customer data

Cash transactions are anonymous. You don't know who your best customers are, how often they visit, or how much they spend — so you can't market to them.

How Loyalti Helps

A practical solution for every challenge

Problem: Online shopping competition

Points and member-exclusive deals give customers a financial reason to choose your physical store. You build equity they'd lose by switching to Shopee.

Problem: Seasonal customers, no repeat business

Capture phone numbers during peak seasons, then send WhatsApp reminders when you restock or run mid-year sales. Turn one-time shoppers into twice-a-year customers.

Problem: No customer data

Every transaction builds your customer profile. Basket size, visit frequency, favourite product categories — all visible on your dashboard.

Retail-Specific Features

Built for how retail stores actually work

From QR checkout to VIP tiers — features designed for the retail floor, not a tech startup.

QR Code Checkout Integration

At checkout, the customer scans a QR code or gives their phone number. Points are added instantly, no app download required. Works on any phone.

Customer Spend Tracking

See total spend, visit frequency, and average basket size per customer. Know your top 10% of customers — and treat them like it.

VIP Tier Perks

Bronze, Silver, Gold tiers with automatic upgrades. Gold members get early sale access, Silver get double points on weekends, Bronze stay motivated to level up.

Targeted WhatsApp Promotions

Segment customers by tier or spend level and send targeted offers. Gold members get a private sale preview. Lapsed customers get a win-back voucher.

Member-Exclusive Sales

Run 'members only' flash sales for your loyalty customers. They feel special, they spend more. Non-members see the promo and sign up on the spot.

Points Per RM Spent

Simple, transparent rewards: 1 point per RM spent, or set your own ratio. Customers always know how close they are to their next reward.

Case Study

How Butik Farhana doubled their loyal customer base

Shah Alam, Selangor

Butik Farhana

Baju kurung, tudung & accessories

Farhana's boutique in Shah Alam relied on Hari Raya and school holiday rushes. Customers would come once, spend big, then not return until the next season — or shop on Shopee instead. She set up Loyalti with a Bronze/Silver/Gold tier system and a "members get early access to new collections" perk.

2,100+

Loyalty members

+30%

Average basket size

4×

More off-peak visits

120 days

To 2,000 members

Gold members (spend RM 1,500+/year) get private WhatsApp invite to new collection drops — 90% conversion

Double-point weekends in March and September drive off-peak traffic during slow months

Birthday vouchers (RM 20 off for Gold members) brought in customers who had not visited in 6+ months

“I used to only see my customers during Raya. Now I send a WhatsApp to my Gold members whenever new stock arrives and they come in the next day. My average sale per customer is up 30%. Loyalti paid for itself in the first week.”
FA
Farhana Ahmad
Owner — Butik Farhana, Shah Alam

Simple, honest pricing