Reach Customers Where They Already Are
With 40 million Malaysian WhatsApp users and a 98% message open rate, WhatsApp is the highest-ROI channel for loyalty communications. Loyalti automates every message — so you send the right message at the right time, every time.
Free plan: 40 messages/month · Pro: Unlimited · No credit card required
Why WhatsApp beats every other channel in Malaysia
98%
WhatsApp open rate vs 20% email
40M+
Malaysian WhatsApp users
3×
Higher engagement vs SMS
Automation Use Cases
Six messages that bring customers back
All automated. All personalised. All sent at the moment they are most likely to drive a visit.
Welcome Messages
Auto-greet every new member the moment they register. A warm "Selamat datang!" with their starting points balance sets the tone for a long relationship.
Points Updates
Instant balance confirmation after every check-in. Customers love seeing their points tick up — it reinforces the habit of coming back.
Birthday Rewards
Automated birthday messages with a special treat — free item, double points, or a discount. Delivered on the right day, every time, with zero manual work.
Win-Back Campaigns
Automatically message customers who haven't visited in 30, 60, or 90 days. A targeted offer at the right moment brings regulars back before they forget you.
Promotion Blasts
Send targeted promos to specific customer segments — Gold tier only, first-time visitors, or everyone. Ramadan deals, weekend specials, flash sales.
Reward Expiry Reminders
Nudge customers 7 days and 1 day before their rewards expire. A gentle reminder converts unclaimed rewards into actual visits.
Setup
Live in three steps
No developers required. No complicated Meta Business Manager setup — we guide you through it end-to-end.
Connect WhatsApp Business API
Link your WhatsApp Business number to Loyalti in minutes. We handle the Meta API verification — you don't need a technical team.
Set Up Message Templates
Choose from pre-approved Malaysian message templates or customise your own. Bilingual support — Bahasa Malaysia and English.
Auto-Send
Triggers fire automatically based on customer actions and schedules. Check-ins, birthdays, inactivity windows — all handled in the background.
Message Preview
What your customers actually receive
Pre-approved bilingual templates — ready to send from day one.
Kedai Kopi Ah Beng
Loyalty Program
Kedai Kopi Ah Beng
Selamat datang, Nurul! 🎉
Anda telah earn +50 mata hari ini. Baki semasa: 350 mata.
Lagi 150 mata untuk redeem Kopi Percuma! ☕
10:32 AM ✓✓
Points Update Template
Trigger: After every successful check-in
Language: Bahasa Malaysia (EN also available)
Personalised: Customer name, points earned, balance
Delivery: Under 10 seconds from check-in
Also available
WhatsApp Messaging Pricing
Start free, scale as you grow
Free plan: 40 messages/month. Pro: Unlimited. No per-message charges on Pro.
Free
40 messages/month — enough to test with real customers.
- 40 WhatsApp messages/month
- Welcome & points update templates
- Standard send times
- Single phone number
Pro
Unlimited messages. Full automation.
- Unlimited WhatsApp messages
- All 6 automation types
- Custom message templates
- Bilingual (BM + EN) support
- Segmented campaign blasts
- Delivery & read analytics
“The win-back campaign was a shock. I sent a WhatsApp blast to customers who hadn't visited in 60 days with a free teh tarik offer — 34% of them came back within a week. That never happened with Facebook ads.”
Start Messaging Your Customers
Join Malaysian businesses already using Loyalti to turn WhatsApp into their most powerful retention channel.
Free plan: 40 messages/month · Pro: Unlimited · Cancel any time